ISP Downtime (Radius and ETPI)

-Run ping test, tracert and speedtest

-Take screenshot and rename it with corresponding date and time

-Internet access is still down, conduct a power cycle on the following for 10 to 15 seconds.

-Before doing the following, coordinate it first to IT Manager or IT Officer.

1.      Unplug Concerned ISP. (ETPI and Radius 100MBPS is Located at B1 IT Converge Room)

2.      Unplug two TP-Link ER605 Routers. (Router 1(100MBPS) is Located at B1 IT Network Room. Router 2(30MBPS) is Located at L5 IT Room)

3.      Unplug L5 Cisco Switch.

4.      Unplug L6 Cisco Switch.

-Plug equipment according to sequence. (1,2,3 & 4)

-Wait for the equipment to initialize (ET: 5 to 10 minutes)

-Run ping test, tracert and speedtest

-If still down, kindly send an email report to concerned ISP with corresponding screenshots.

-Send a chat advisory via WhatsApp Group Chat (Sapphire) to inform the internet down time and restoration.

-Every follow up and updates should be reported through email and chat

NOTE: If no response within 30 minutes, kindly call Mr. Mario Basco (0945-241-4280) Relationship Manager from Radius and Ms. Angelica Alpapara (0915-518-2296) Relationship Manager from ETPI to report the incident and request immediate feedback regarding with Estimated Time of Resolution (ETR)

Radius Email Recipients: 

TO:

servicedesk@radius.ph

mbbasco@radius.ph

CC: itd@sseaviewpark.com, lielcuenca@sseaviewpark.com, jpadan@sseaviewpark.com

Radius Customer Service Number: 0939 913 3457 / 0945 241 4280

ETPI Email Recipients: 

TO:

Linkgold@etpi.com.ph

AlpaparaAM@etpi.com.ph

CC: itd@sseaviewpark.com, lielcuenca@sseaviewpark.com, jpadan@sseaviewpark.com

ETPI Customer Service Number: (02) 5300-6767