Ticketing Template

Category: General

Ticket Creation -Create New Ticket > Select Category System Access Request: For Account / Email / MS365 Access. Support Request: For Minor support assistance such as basic troubleshooting, desktop...

IT Recommendation

Category: Technical Support

Purchasing Department is responsible in making purchase however; IT provides suggestions and recommendations in making good purchase particularly hardware and software items.  This information is writ...

How to make Bootable USB

Category: Technical Support

Download Rufus from website. (https://github.com/pbatard/rufus/releases/download/v4.5/rufus-4.5.exe) Download Windows 11 ISO from (https://www.microsoft.com/software-download/windows11) -Run Rufus (Ma...

Standard Device Credentials

Category: Technical Support

**Residential Device Credentials >Zyxel Routers Wi-Fi Credentials: SSID: Zyxel_Room Number PASS: Default Password (at the back of the router) Router Admin Credentials: USER: admin PASS: kL&7jir...

Reformatting (Existing Unit)

Category: Technical Support

NOTE: Before reformatting, make sure to double check and triple check if all files are safely backup. (Check for the file size and file count. Use another computer to check the backup files are saved)...

ISP Downtime (Radius and ETPI)

Category: Technical Support

-Run ping test, tracert and speedtest -Take screenshot and rename it with corresponding date and time -Internet access is still down, conduct a power cycle on the following for 10 to 15 seconds. -Befo...