Receiving and Deployment Procedure

Receiving and Deployment Procedure

  Receiving:

1.  All items received by IT should be recorded in IT inventory file. IT personnel in charge of receiving items should photocopy DR for It records purposes.
2.  All items should be inspected and verified with the documentation accompanying the item that it is complete.
3.  In the event that the items delivered to IT is not complete, it should be noted in our inventory file and their receiving copy duly counter signed.
4.  If a deliver is incomplete an email report should be made immediately after receiving the items and attention it to Ms Shiela Castillo, shielacastillo@sseaviewpark.com copy furnished Alvin Moreno and Liel Cuenca.
5.  Items received should now be recorded in our Helpdesk System and handled or turned over to the next Technical Support Assistant on duty for processing.

Deployment:

1.  All items for deployment should be logged in our “Outgoing” log book duly accomplished. Have the users sign the log book after deploying and setup  of their units/items.
2.  Once a unit has been declared for deployment it should be deployed immediately to their respective users.
3.  When an item is repaired and declared for deployment during night shift, Technical Support Engineer on duty should properly turn over the ticket to the morning shift for proper deployement. Also send a message in Whatsapp of the status of the unit.
4.  Item should also be properly labeled as “for deployment” together with the ticket number and placed in the area where all finished units are placed.

Please see documented process under "Documents" category of Knowledge Base