IT Recommendation

Purchasing Department is responsible in making purchase however; IT provides suggestions and recommendations in making good

purchase particularly hardware and software items.  This information is written in IT Recommendation Form.

IT Recommendation Form Procedure

1. Create a Ticket for Troubleshooting/Assessment.

2. Prepare IT Recommendation form, use ticket number as reference number. Ex.  REFERENCE NO. 0924-0228, first 4 digit is the month and year,

last 4 digit is the Helpdesk ticket number.

3. Fill-up the required fields.

4. Identify the problem.

5. Describe the executed troubleshooting. 

6. Provide the end result of troubleshooting.

7. Provide hardware or software recommendation with detailed specification

8. Consider business-grade models. 

9. It must have an indicated estimated price and its vendor name.

10. After creating Ticket. Rename the Ticket to ITR name. (For Easy Tracking of Subject Name)

11. Technical Support Engineer who assessed the recommendation will sign followed by the approval of IT Manager

12. Attach the ITR Form softcopy to the Ticket. 

13. IT will submit the approved document to the end user and advice to proceed with processing of purchase request.

14. Log the ITR in our IT Outgoing log book and have the end user sign the logbook 

Note: For additional device request, an email approval from the management is required.

Please see attach file for ITR Form Reference.

Please see documented process under "Documents" category of Knowledge Base