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Support Escalation

Support Escalation
Escalation Contact information

IT------------------------------------------------------------------------------------------------------------------------------------------------------------------------ Support Assistants: Julius Pe...
IT Recommendation Form Process

IT Recommendation Form Process
Receiving and Deployment Procedure

Receiving and Deployment Procedure
SAR Process Flow

SAR Process Flow 1.      Department Supervisor/OIC informs IT about system access request of new personnel through Whatsapp or email. 2.      IT sends soft copy of request form together with the refer...
Job Order Request Process

Job Order Request Process
MIS Offcie Policy

MIS Office security policies Password Policies: Purpose: The purpose of this Guideline is to educate employees on the characteristics of a Strong Password as well as to provide recommendations on how ...
Reception and Accounting Epson printer monitoring and resetting process

1. Every 2 months, run the resetter application to check ink pad counter. 2. When the ink pad counter reaches 5000, proceed with the resetting process. 3. Record the activity in HESK.   Note: Applicab...